Why am I getting an "Invalid Password" error when I enter my password?
You may be entering the password incorrectly. Double check the characters before submitting the password. Also, make sure that there are no spaces in between the characters of the password or before and after the entire password. If you continue to have problems, please submit a support ticket.
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I'm getting an "Invalid email address/password combination" message
If you are receiving the "Invalid email address/password combination" message, the email address or password that you entered does not match our records. Please ensure that each of the following are not causing this: Your account email address should ...
I want to setup an account but I don't have a password. What do I do?
Passwords are sent out via a communication email from your vendor. The communication emails are only sent to those that are setup by the project administrator to complete feedback project(s). If you have not received a communication email from your ...
Can I send my goals to multiple people?
Yes, you can send your goals to multiple people or addresses one of two ways: In the email field to the right of the set goals questions, enter the email addresses separating each one with a semicolon or comma Enter one email address and click on ...
My account is locked, how do I unlock it?
For security purposes, your account will be locked after 3 failed password attempts. To unlock your account, please Submit a Request or contact our Support team for assistance.
Will I receive a printed copy of my feedback report?
Whether or not you receive a PDF and/or printed version of your feedback report depends on your project administrator and agreement with your vendor. If you received a PDF version of your report, you may not be getting a printed version. We suggest ...