I want to setup an account but I don't have a password. What do I do?

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• I'm getting an "Invalid email address/password combination" message

  If you are receiving the "Invalid email address/password combination" message, the email address or password that you entered does not match our records. Please ensure that each of the following are not causing this: Your account email address should ...

• My account is locked, how do I unlock it?

  For security purposes, your account will be locked after 3 failed password attempts. To unlock your account, please Submit a Request or contact our Support team for assistance.

• Why am I getting an "Invalid Password" error when I enter my password?

  You may be entering the password incorrectly. Double check the characters before submitting the password. Also, make sure that there are no spaces in between the characters of the password or before and after the entire password. If you continue to ...

• I set up an account last time I did this. Do I need to do it again?

  As long as you have set up and accessed a portal account in the last 3 years then you do not need to do so again. Instead of creating a new account, you will be prompted for your older login information. Most participants reassess their skills every ...