I've distributed surveys to my raters but I forgot someone. What do I do?
You can add raters to your Rater List and invite them at any time before your deadline. Once you've added the new raters to your list, you can send their Invitation email by using the Invite button. Invitation emails will only go to those raters that have not already been invited.
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How do I know whom I've distributed surveys to?
On the Invite and Remind Raters tab, you can view your rater list and information regarding each. In the Invited column, you can see the date that the Invitation emails were sent to the raters to provide feedback. This column will also let you know ...
I distributed a survey to the wrong person. How can I remove them?
If you have added a rater in error or would no longer like to request their feedback, you can remove the rater from your list. You can remove raters from the Invite and Remind raters tab by selecting the Remove button on the right side of their ...
I distributed a survey to a rater and it bounced back to me. What do I do?
If you received a bounce-back email stating that the survey email was not delivered, it is most likely because there is an error with the email address. Please double-check that the email address that was entered is correct. If it is not, you can ...
I'm getting an "Invalid email address/password combination" message
If you are receiving the "Invalid email address/password combination" message, the email address or password that you entered does not match our records. Please ensure that each of the following are not causing this: Your account email address should ...
Will I receive a printed copy of my feedback report?
Whether or not you receive a PDF and/or printed version of your feedback report depends on your project administrator and agreement with your vendor. If you received a PDF version of your report, you may not be getting a printed version. We suggest ...